Issues & Claims

This section is created by Blindo to help our customers on the rare occasion that an item they have ordered is inaccurate in some way. There are many examples of issues that customers can submit a claim so please carefully read the below points to see which claim you fall under.

1.

Incorrect or Faulty product received; All incorrect or faulty items received require you to contact Blindo immediately via email Blindo. Please ensure that the return claim is submitted within two business days of delivery or Blindo has the authority to void your claim.

INCORRECT OR FAULTY PRODUCT CLAIM

  • Tax Invoice/Confirmation Email
  • Full name of card holder
  • Address the item was sent to
  • Contact Number
  • The exact name, style, colour of product ordered online
  • A detailed explanation of the concern
  • A photo to illustrate the concern at hand
  • Email [email protected]

Once the email has been submitted the Blindo team will look into your concern and contact you within 24 hours by either email or contact number provided.

2.

Shipping concerns; If your order is damaged at the time of delivery, haven’t received your order within the estimated time period, or missing an item from your purchase.

Submitting Shipping Concerns

DAMAGE CLAIM

  • Tax Invoice/Confirmation Email
  • Full name of card holder
  • Address the item was sent to
  • Contact Number
  • The exact name, style, colour of product ordered online
  • A detailed explanation of the damage
  • A photo to illustrate the concern at hand
  • Email [email protected]

ORDER NOT RECEIVED CLAIM

  • Tax Invoice/Confirmation Email
  • Full name of card holder
  • Address provided on your order
  • Contact Number
  • The exact name, style, colour of product ordered online
  • A detailed explanation of the concern
  • Email [email protected]

ORDER RECEIVED BUT MISSING ITEM CLAIM

  • Tax Invoice/Confirmation Email
  • Full name of card holder
  • Address the item was sent to
  • Contact Number
  • The exact name, style, colour of product ordered online
  • A detailed explanation of the missing item concern
  • Email [email protected]

3.

Change of order; Accidently submitted the wrong address, change measurements, or cancel order.

INCORRECT ADDRESS DETAILS CLAIM

  • Tax Invoice/Confirmation Email
  • Full name of card holder
  • Address provided on your order
  • Contact Number
  • The exact name, style, colour of product ordered online
  • A detailed explanation about the change of measurements needed and why
  • Email [email protected]

Please do not submit a claim regarding change of measurements if your item is not a Ready Made Blind as Blindo do not refund or exchange Custom Made items.

CANCEL ORDER CLAIM

  • Tax Invoice/Confirmation Email
  • Full name of card holder
  • Address provided on your order
  • Contact Number
  • The exact name, style, colour of product ordered online
  • A detailed explanation of reasoning behind cancellation
  • Email [email protected]

It is imperative that you contact Blindo within one business day when cancelling an order as Ready Made items are generally despatched on the day.
These simple claim methods help to make the process of giving you what you want and need with ease and efficiency.

The Blindo team are here to assist your every need which is why we will be in contact with you within 24 hours of submitting your claim as we need time to investigate and ensure we can accommodate to your claim the best we can.

For further information regarding the following concerns that may occur we recommend that you read our terms and conditions which provide additional facts to help you gain a better understanding of the claims that you are submitting and the guidelines in which you need to follow.

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