Terms & Conditions
Blindo Pty Ltd
Blindo offers a wide range of window furnishing products, these products include:
- Roller Blinds
- Roman Blinds
- Venetian Blinds
- Vertical Blind
- Panel Glides
Blindo also provides the customer with accessories and spare parts for all of the products listed above.
Before placing an order customers must register with Blindo online where they will need a login being their email address and a password that they create.
Once the login is created it is as simple as logging in and selecting the different types of products that Blindo has to offer.
It is essential that you follow the measuring and installation instructions provided on the website to ensure your blinds fit perfectly. Important; Blindo only ships within Australia.
Visacard and MasterCard are all acceptable methods of payment. If the payment is submitted on a weekend or public holiday the payment process will begin on the first working day. When purchasing online with Blindo it is assumed that all customers are 18 years of age and are authorized to use the credit card that is being provided which is the terms and conditions of sale. Quotes provided on Blindo.com.au are Australians dollars and inclusive of GST unless stated otherwise.
When purchasing from Blindo your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions please contact us at [email protected]
Blindo offers a secure website with Secure Socket Layer (SSL) encryption however in the event that Credit Card information has been compromised Blindo are not liable for any losses, or damage that is experienced by the customer.
When the order process is completed you will receive a confirmation email of all your order details. You will be able to track your order online by viewing your order history. The tax invoice will be generated once the purchase has be completed.
When submitting an order with payment you are agreeing to the terms and conditions which are provided to you on the Blindo website as this is a contract of sale.
All orders are confirmed once Blindo have verified that payment has been received. Please note that Blindo have the authority to cancel orders and decline service at their discretion.
Orders placed will be sent to the address provided to Blindo at the time of ordering the products online .If by any chance the address detailed in your order is incorrect and therefore goods cannot be delivered, you will be contacted via email to confirm your details and charged a fee to resend the goods. If no one is home at the time of delivery a card with information on how to collect your order will be made available to you. If you authorise for the products to be left while you are not there Blindo is not liable for any loss incurred due to theft or damage.
Customer Service Policy
Blindo is committed to providing exceptional customer service and quality products.
Blindo have estimated time periods for delivery depending on the various products ordered. Blindo assures their customers that their readymade products will be received within 7-10 working days however custom made products may take 15-20 working days which will begin once the payment has been received ). In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, or a back order or a full refund.
Please take note that if you believe that there are any damaged items upon delivery you complete the following steps :
Any exterior damage that you notice upon delivery must not be signed for. All exterior damage needs to be brought to the attention of the driver and highlighted on the delivery advice. The damaged items will be returned to Blindo
In the instance that the internal products are damaged you are to immediately contact [email protected] where you are to provide your order details as per your confirmation email and also viewable under your order history. Please detail the damage caused and email us within two days after delivery.
All colours offered on the Blindo website precisely match with the products sold to you nevertheless due to various computer systems the colours may vary slightly. Customers are encouraged to order sample colours before purchasing to ensure you are receiving the exact colour, as these are illustrative images only.
Blindo will not be held accountable for colour choices selected based on the images provided on the website. Blindo will work with you to ensure any issues that occur are rectified within the terms and conditions provided.
Blindo understands that selecting different ranges of products and colours can be a difficult process, which is why the online store provides you with the flexibility to cancel and change the types of products you have selected as long as you have contacted Blindo within one business day after ordering.
Readymade blinds selected generally are despatched the day of order and cannot be changed by despatched. Any order cancellations sent after one business day is still able to be withdrawn however a surcharge may be levied and will be advised at the time of cancellation.
Blindo do offer a returns policy based on the following terms and conditions.
Incorrect or faulty products
If your order is incorrect or faulty you are required to email [email protected] with information regarding your original order as per your confirmation email or online under Order History together with a photo of the incorrect or faulty item. Important: At no time will you be charged for returning the items, replacement or repair if the error or fault was due to a Blindo error. Blindo will contact you via email or phone to provide you with a solid solution of how the items will be replaced and when. Please ensure that the return claim is submitted within two business days of delivery or Blindo has the authority to void your claim.
All blinds are measured according to what you provide us however if the measurements happen to be inaccurate Blindo will offer you an exchange ONLY if the item is a readymade blind and in its original condition when first received and returned within 7 days of purchase with proof of payment.
Please take note that personalised blinds will not be returned due to these specific products being custom made for you.
If the readymade item is eligible for return the customer will be responsible for any costs that may be incurred to replace and deliver the product once again.
Any refunds that are approved will be issued through the same payment method that was made to Blind at the original order date. The refund process cannot occur unless the product has been returned to Blindo along with all relevant information emailed to [email protected].
Blindo is not liable for any costs or damage caused during installation whether intentional or not by the customer.
At no time will a refund be given if a customer is merely unhappy or has changed their mind.
No refund will occur if any of the Blindo products are modified outside of Blindo and damaged as a result. We are not responsible for any alterations or mishandling that may take place once delivered.
Any replacement, repair and return of items (freight) will be charged to the customer. Only once we have received authorization by you will Blindo then manually debit the original credit card used when first ordered.
If a repair is completed by Blindo we have the authority to charge the customer for both the labour and materials that are used to complete this repair. The customer is also liable for any costs incurred in freight for the repairs, replacement, collection and return of any products, Blindo has authority to charge this to the customer once authorized and complete the customer’s request as it is required.
Blindo offer a two year warranty for all products starting from when the item is delivered this excludes wear and tear such as products that have been misused, lightening of colour or removed from its original location.
All claims must be assessed by Blindo which involves the customer being responsible for the costs of the item being delivered to Blindo where the warranty claim will be evaluated. If the item is warrantable Blindo will replace or repair the item and deliver it back to as new.
Furthermore if the warrantable item has been discontinued within this timeframe the customer will be notified immediately and given alternate options of what Blindo can do for them.
Delay or Discontinuation
With both delay and discontinued products Blindo will contact you within one working day providing you with either an alternate product or a estimated delivery day.